Refund policy

Right of revocation Online Shop

Right of revocation 
You have the right to revoke the contract without claiming any reasons within 14 days.The right of revocation is 14 days from the day where you or a by you called third party who is not the carrier takes possession of the products. 

To take exercise your right of revocation you need to (

Francois & Jeremie Henner GbR
Thielstrasse 18
79288 Gottenheim

phone: +49 (0)1716227394
e-mail: inform us with a clear explanation (e.g. a letter sent via post, a telefax or an e-mail) about your decision to revoke the contract. 

You can fill out the added specimen copy of the right of revocation but this form is not mandatory.  

To protect the right of revocation it is sufficient to send the notification about the exercise of the right of revocation before the end of the revocation period. 

Consequences of revocation

If you revoke the contract, we will have to refund all payments you made including the costs of shipping (with the exception of any further costs because of a different shipping option you chose instead of the cheapest standard option we offer) immediately and within 14 days at the latest, counting from the day we received your notification about the revocation of your contract.

For this refund we will use the same payment option you used for the original transaction unless you agreed with us on  another refund option. In no way we will charge a fee for the refund. 

We can refuse the refund until we've received the goods or until you've delivered the proof of having the goods sent. It depends on what time is stated earlier. 

You have to send or give the goods back to us immediately. In any case within 14 days at the latest, counting from the day on when you've informed us about the revocation. The revocation period is protected if you send the goods back before the revocation period ends. You will have to bear all charges of the return delivery. You only have to pay for the loss of value if the depreciation is because of 

!!!!!Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.!!!!!

The right of revocation is not existing for the following contracts:

  • Contracts for deliveries of goods which could easily be going bad or which expiration date could expire quickly.
  • Contracts for deliveries of sealed goods which can't be returned if their sealing has been removed because of hygienic reasons and safety hazards. 
  • Contracts for deliveries of goods if they have been mixed with other goods because of their composition after they have been delivered.  
  • Contracts for sound and video recordings or computer softwares in a sealed package if the sealing has been removed after the delivery. 
Model Revocation form (If you want to revoke the contract please fill out this form and send it back.)

– To

Francois & Jeremie Henner GbR
Thielstrasse 18
79288 Gottenheim

Phone: +49 (0)1716227394

– Herewith I/we (*) revoke the by me/us (*) completed contract about the purchase of the following goods (*)/ the performance of the following services (*)

– Ordered on/Received on 

– Name of consumer

– Address of consumer 

– Signature of consumer (only necessary for notifications on paper))

– Date

(*) Unzutreffendes streichen.

Special comments 
If you finance this contract with a loan and you are revoking it later, you are not bound to the contract of your loan anymore provided both contracts are an economical entity. 
This is especially to be accepted if we are the lender or if your lender is operating with us on your financing. 

 Dies ist insbesondere dann anzunehmen, wenn wir gleichzeitig Ihr Darlehensgeber sind oder wenn sich Ihr Darlehensgeber im Hinblick auf die Finanzierung unserer Mitwirkung bedient. 

Wenn uns das Darlehen bei Wirksamwerden des Widerrufs bereits zugeflossen ist, tritt Ihr Darlehensgeber im Verhältnis zu Ihnen hinsichtlich der Rechtsfolgen des Widerrufs oder der Rückgabe in unsere Rechte und Pflichten aus dem finanzierten Vertrag ein. 

The last aspect is not applicable if the available contract has got the purpose of the acquisition of financial instruments (e.g. bonds, foreign exchanges or derivatives).

If you would like to avoid a binding contract, exercise the right of revocation and also exercise the right of revocation for your loan agreement if you have the right to revoke it too.