Shipping policy

Shipping costs & delivery

How much does shipping cost and which provider is used for shipping?

Shipping is free within Germany for orders over €47.20, otherwise the following shipping costs apply:

Orders up to €47 -> €6.90 (DHL parcel).

Shipping to Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco is subject to the following shipping costs:

Orders up to 94 € -> 14,90 € (DHL Paket International)

over 94 € - free of charge (excl. customs duties and other costs)

When shipping to Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Andorra, San Marino, Vatican City State (Holy See) the following shipping costs apply:

Orders up to 94 € -> 15,90 € (DHL Paket International)

over 94 € - free of charge (excl. customs duties and other costs)

Shipping costs to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania are as follows:

Orders up to 94,40 € -> 14,90 € (DHL Paket International)

over 94 € - free of charge (excl. customs duties and other costs)

Shipping costs to Liechtenstein, Switzerland are as follows:

Orders up to 94,40 € -> 19,90 € (DHL Paket International)

over 94 € - free of charge (excl. customs duties and other costs)

When shipping to Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Montenegro, Northern Macedonia, Norway, Moldova, Republic of, Serbia, Ukraine the following shipping costs apply:

Orders up to 94 € -> 19,90 € (DHL Paket International)

over 94 € - free of charge (excl. customs duties and other costs)

For information on possible shipping costs for a return, please see the section Cancellation for further details.

Which countries do you deliver to?

We deliver to all countries listed above. If you would like us to ship to another country, please send us an e-mail before placing an order, stating the item and quantity and the delivery address with the country and corresponding postcode. We will then inform you at short notice whether we can also ship to the desired country and - should delivery to the desired delivery address be possible - inform you of the shipping costs, as we have to ask our shipping partner in advance about the shipping option and costs.

How is delivery done and how quickly?

All orders are shipped by DHL. The delivery time is 3 to 9 working days within Germany (without islands) and 7 - 14 working days for shipping within the EU and Switzerland (no remote areas), unless otherwise stated. Products are generally available unless otherwise stated on the product detail page. The delivery times stated for the products apply to shipping to Germany.

Is there anything else?

For deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which we are not responsible and which are to be borne by you.

These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find further information, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de.htm and on import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.

If you have any further questions about shipping or delivery, please feel free to contact us using our contact form, or by e-mail info@elsass-gastro.com.