Shipping & delivery at Alsass Gastro

Before you embark on a culinary journey through our selection of French delicacies and drinks, we would like to inform you about our shipping process, our delivery times and any costs that may apply. At Elsass Gastro we do everything we can to offer you a seamless shopping experience, and that includes transparent and reliable shipping. In the following sections you will find detailed information about our shipping policies, international delivery options and more. If you have any questions or special requests, please do not hesitate to contact us. We hope you enjoy browsing and shopping!

Shipping cost overview

The following shipping costs apply when shipping within Germany:

  • Orders up to €47.20: €6.90 (DHL package)
  • Orders over €47.20: Free

When shipping to Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland, Monaco, the following shipping costs apply:

  • Orders up to €94: €14.90 (DHL Parcel International)
  • Order over €94: Free (customs duties and other costs may apply)

When shipping to Hungary, Italy, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Andorra, San Marino, Vatican State (Holy See), the following shipping costs apply:

  • Orders up to €94: €15.90 (DHL Parcel International)
  • Order over €94: For free (Customs duties and other costs may apply)

When shipping to Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, the following shipping costs apply:

  • Orders up to €94: €14.90 (DHL Parcel International)
  • Order over €94: For free (Customs duties and other costs may apply)

    When shipping to Liechtenstein, Switzerland, the following shipping costs apply:

    • Orders up to €94: €19.90 (DHL Parcel International)
    • Order over €94: For free (Customs duties and other costs may apply)

    When shipping to Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Montenegro, North Macedonia, Norway, Moldova, Republic of, Serbia, Ukraine, the following shipping costs apply:

    • Orders up to €94: €19.90 (DHL Parcel International)
    • Order over €94: For free (Customs duties and other costs may apply)

    Delivery times

    Germany (excluding islands) :

    • Our customers in Germany can expect a delivery time of 3 to 9 working days. It is important to us that you receive your orders as quickly as possible and we work closely with our shipping partner DHL to ensure this.

    EU & Switzerland :

    • For orders within the EU and Switzerland, the delivery time is between 7 and 14 working days. Please note that unless otherwise stated on the product page, all products are available and shipped without delays.

    International deliveries

    At Alsass Gastro we are proud to serve a wide range of countries in our shipping list. If you miss your country in our list, please do not hesitate to contact us. Write us an email and we will immediately check the possibility of delivery and inform you of all costs involved.

    Additional costs for international deliveries

    Orders shipped outside the EU may incur additional costs, often dependent on country-specific customs and tax regulations. Such costs such as duties, taxes and fees are the responsibility of the recipient and are not included in the total price shown on our website. You can find further information about customs duties and import sales tax here.

    Returns

    We understand that not all purchases are perfect. If you are considering a return, we recommend that you read our cancellation policy . There you will find detailed information about the return costs and the return procedure.